With an Unreasonable Hospitality Certification, you are equipped, as a Coach Builder member, to help your clients create a culture of hospitality through 3 activities:
- Help them interrogate their customer journey by identifying all their customer touch points.
- Help them identify positive, negative, overlooked, and recurring customer experiences and learn to elevate those moments by infusing hospitality.
- Customer Journey Advantage Map - will put all of the above in this document, which will create a plan for moving forward.
Head HERE to learn more about getting certified!